Once your order has been placed and payment has been received, your order will be shipped within 24-72 hours. As soon as your package has been shipped, you will receive a tracking number so you can stay up-to-date on the delivery time of your order. You should get your order between 4-9 days(working).

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( email to contact@brainkies.com) Immediately!

Upon placing your order, please allow 2-4 business days to have your order processed.

Our fulfillment warehouses pack your ordered item (s) and ship the package (s) out as soon as possible. Once your order has been shipped, you will receive a notification through email.

If you did not receive any updates on your order, please contact us immediately and we wil do all we can to investigate.

Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you.

We will consider an item lost in transit if the tracking information has no updates for 35 days. Please contact us at contact@brainkies.Com so we can process a replacement.

We disclaim any responsibility in case of theft of the package occurred after the confirmation of completion of the shipment, especially if this coincides with a photo of the order at the front door.

You can contact us through our contact page! We will be happy to assist you.